The client program offers users features such as: locating the last call on a chosen channel, real time listening and monitoring, note & comment entry while real time monitoring, channel short cuts, and many other useful, user friendly easy to use features. Multiple Midas servers can be processed using a single client program.  

Multiple Midas server support enables authorized personal to access, listen and monitor recordings from a central location. Multilevel authorizations can be assigned to users to live monitor and archive playback based on “Agent”, “Channel” and/or “Service Class”. 

Users can double click on the call for live monitoring and note & comment entry while monitoring. Later on a search can be made based on entered comments from Archive monitoring screen. 

Call information can be observed trough live monitoring screen. (Extension number, Name of the agent, Agent Login ID, Called ID, Called ID, ACD name, call duration, etc…) 

Activities on the channels (Talking, On Hold, Login, Log Off, Break, Avaliable, etc…) can be monitored live.


Listing of the archived recordings can be made based on Date, Channel name and/or Agent name. Thus enables users to access the desired recording faster. Additional to above listing options, a rich search criteria can be used.

Search Criteria

Date / Time


Agent name

ACD name

Dialed Number Identification Service (DNIS) and Automatic Number Identification (ANI)

PBX call number ( Call ID )

Customer No, name etc.. (If CRM integration is available).

Entered notes & comments.

User Friendly GUI

Highly developed user friendly graphical user interface enables users to locate desired calls efficiently and get detailed information regarding the call with multiple grouping options (Agent based average talk time, total talk time, etc…)


Call Trend Analysis is another unique feature Midas offers to its users. With this feature authorized users can analyze calls by setting different parameters based on “Group Panel” or their own needs. Within these tables users can observe and examine “Average Talk Time”, “Average Response Time”, “Total Talk Time”, and many useful information that does not exist in any other digital voice recorder in the market. Not only that, the created tables can easily be transferred to Excel with “Transfer to Excel” feature to be edited in any format of your choice.

7 days 24 hour non-stop work

CRM Integration

Companies use CRM integration to add data such as “Customer Number” and/or “Company Name” on to the conversations made. Audio files recorded via Midas Web Service can also be exported to wav format to be used by other applications.  

Information Security and Compression Rate

Midas uses the most common compression format known as “GSM” to compress and store audio signals to save space on the disc. A minute long conversation saved with GSM format consumes only 100 KB space on a disc. To ensure information security and to prevent audio files to be accessed via regular audio processing applications each file is encrypted with a unique algorithm designed by TELEBILGI. This is especially a crucial feature for places with a high level of security requirement such as police departments.

Supported compression formats;
13.3 Kbps GSM
16/24/64 Kbps ADPCM

CTI ​Integration

With CTI integration Midas offers many advanced features, one in particular: “Free Seating”. For Call Centers associating the call data with the agent information on to the conversation is an important necessity for supervisors to evaluate “Agent Performance”.

Supported CTI integration;
Avaya TAPI
Genesys TSLIB

Block Diagram

First IP-based solution in Turkey : MIDAS

Quality Monitoring 

The optional module “Telescope” offers users to create and design forms based on their own criteria. The users can set the questions, answers and the point values. Forms can be associated with voice recordings and/or number of calls.