Ideal solution for call centers with optional modules such as
Agent Performance Management, Agent Message Warning System.
Listing of the archived recordings can be made based on Date, Channel name and/or Agent name. Thus enables users to access the desired recording faster. Additional to above listing options, a rich search criteria can be used.
Highly developed user friendly graphical user interface enables users to locate desired calls efficiently and get detailed information regarding the call with multiple grouping options (Agent based average talk time, total talk time, etc…)
Call Trend Analysis is another unique feature Midas offers to its users. With this feature authorized users can analyze calls by setting different parameters based on “Group Panel” or their own needs. Within these tables users can observe and examine “Average Talk Time”, “Average Response Time”, “Total Talk Time”, and many useful information that does not exist in any other digital voice recorder in the market. Not only that, the created tables can easily be transferred to Excel with “Transfer to Excel” feature to be edited in any format of your choice.
7 days 24 hour non-stop work
Companies use CRM integration to add data such as “Customer Number” and/or
“Company Name” on to the conversations made. Audio files recorded via Midas Web
Service can also be exported to wav format to be used by other applications.
Supported compression formats;
13.3 Kbps GSM
16/24/64 Kbps ADPCM
G729
Alaw
MuLaw
With CTI integration Midas offers many advanced features, one in particular: “Free Seating”. For Call Centers associating the call data with the agent information on to the conversation is an important necessity for supervisors to evaluate “Agent Performance”.
Supported CTI integration;
Avaya TSAPI
Avaya TAPI
Genesys TSLIB
First IP-based solution in Turkey : MIDAS